FAQS

Our top frequently asked questions.

UNIVERSITY OF WOLLONGONG FAQ
Where will the photographers be at my ceremony? 
GFP Graduations are located at Level 1, Building 11, CSE Exhibition Space. Signage will be displayed on ceremony day for your convenience.
What sort of photographs will be taken?
·          Studio Portraits: On the day of your ceremony we will have portrait studios set up to take your individual and family photos.  You will be notified by SMS and email as soon as your images are online – usually instantly.  You can then view and purchase from our photography options available on the website.

·            Stage Presentation Photos: All graduates will be photographed as they cross the stage and accept their degree.  Stage photographs will be available for viewing and purchase immediately after the ceremony.  Please visit us in the marquee situated on Duck Pond Lawn.
What time will the photographers start? 
For your convenience we will have our studios set up from 8am on each ceremony day. You are welcome to have your photographs taken before the ceremony and view our range of frames and plaques. 
How long will it take to receive my order? 
Please allow 10 working days for delivery in Australia and 15-20 working days for international delivery.   Any queries regarding the status of your order can be made by phoning Customer product on 1300 360 445 or by email at info@gfp.com.au.  
Do the photographers have to stop before the ceremony? 
Yes.  We stop photography prior to the ceremony to allow all graduates time to be seated. Our studios will reopen for photography immediately after the completion of the graduation ceremony.
If I don't come early, can I still have photos after the ceremony? 
Yes.  Photography will recommence immediately after the completion of the ceremony.
I want to be early and have my photographs before the ceremony, but I don't have my certificate? 
No problem, we will provide a suitable University folder for this purpose.
Do I need to register my interest or make a booking? 
No bookings are required for photography.  Simply proceed to our studios before or after the ceremony.
Pre-booking is available online and this will save some time at the ceremony. Please bring along your confirmation receipt to show your Photographer.
Do you have staff to help me with my regalia? 
Our staff will help ensure your gown, hood and mortarboard is correct before your shoot.
I have a large family, can they be included? 
Yes, we actively encourage you to include family and friends in your portrait sitting.
What if I am returning overseas straight after the ceremony? 
GFP offers the option of a USB, containing all of your studio photos,  available to take home immediately.  If you prefer, we can send your photographs to your overseas address.  Please allow 15-20 days for delivery.
Is a login required to view my online stage photos? 
No login is required to view stage photos online.  Login details are only required to view studio portraits.
What if I am unhappy with my photos? 
If you are unhappy with your photos please contact Customer product (1300 360 445) or info@gfp.com.au to discuss your problem.  We want you to be happy with your photographs and will endeavour to provide an acceptable solution for you. 
FRAMES 
Where can I see the frames? 
They will be on display in Level 1, Building 11, CSE Exhibition Space on your ceremony day. Signage will be displayed on the day for your convenience.
What frames do you have on offer? 
Click here to view our complete range of frames.
What colour mat boards do you have on offer? 
Click here to view our complete range of mat boards available.
Do the mat boards have the University Crest? 
All our mat boards display the official University crest embossed.   
What are the charges? 
Click here for a full price list?
Can I take the frame home the same day? 
Yes.  We will frame your degree on graduation day and you can take it home straight away. You can place your order before the ceremony and we will have your frame ready to complete when you bring your award back after the ceremony.  All testamurs are photocopied prior to framing and presented to the graduate at no additional costs. 
 
PLAQUES 
Where can I see the plaques? 
They will be on display in Level 1, Building 11, CSE Exhibition Space on your ceremony day. Signage will be displayed on the day for your convenience.
What plaques do you have on offer? 
Click here to view our collection of plaques.
Do you use the original certificate? 
No.  We scan your original certificate on the day so that the correct information will be used on the plaque.
What are the prices? 
Click here for our prices.
Can I take the plaque home the same day? 
No.  Plaques are specially made for you, so please allow 10 – 15 workings day for delivery.