FAQS

Our top frequently asked questions.

Premium Studio USB | Do I need to register? | Large family?


Where will the photographers be at my ceremony? 
GFP Photography studios will be located close to where you collect your academic dress. Clear signage will be displayed on the day for your convenience.

What sort of photographs and products will be available on the day? 
Professional GFP photographers will be available on ceremony day. GFP offer a range of options including:

Online Web Gallery - $40
This service includes a professional photography session with family and friends on graduation day.  All images can be viewed instantly in a private online gallery from which you can order prints and downloads.  
Please note:  $40 Web Gallery fee does not include prints or downloads but covers the cost of the photography session.

Premium Studio USB- $295 
This premium product is perfect for those graduates who want to take their images home on graduation day.  After your professional photography session with family and friends, all high-resolution images are transferred onto a USB to be taken home on the spot.

Stage Photography Bundle - $50
All graduates will be photographed as they cross the stage and receive their degree. These photographs can be viewed and purchased immediately following the ceremony. The GFP Stage Photography Bundle includes both a digital copy of your stage photo, plus a print with a commemorative university border
Online orders can also be placed via our web site at www.gfp.com.au within 24 hours of your graduation ceremony.

How long will it take to receive my order
Please allow up to 10 working days for delivery in Australia, and up to 15-20 working days for international delivery. Any queries regarding the status of your order can be made by contacting our Customer Service team on 1300 360 445 or info@gfp.com.au.

We guarantee speedy and safe delivery of your photographic products. Therefore, should your order be damaged in any way please telephone our Customer Service team for immediate resolution.

What time will the photographers start? 
Photography will commence 2 hours prior to the ceremony time. Once you have collected your academic dress, please proceed straight to our photography studios to have your individual and family photos taken.

Even if your parents and friends are not with you now, we recommend you register at our photography studios and have your individual portraits taken. Your family and friend’s photos can be taken after the ceremony. This helps in keeping waiting time to a minimum.

Do the photographers have to stop before the ceremony
Photography studios will close temporarily prior to the ceremony to ensure all graduands are seated for the university briefing. All studios will e-open for photography immediately after the conclusion of the ceremony.

If I don't come early, can I still have photos after the ceremony? 
Yes, photography will recommence immediately after the conclusion of the ceremony.

I have to leave before the ceremony finishes, can I have them done during the ceremony? 
To respect the University & graduates, we are unable to conduct business during the ceremony. We suggest that you arrive early and visit the photography studios as soon as you have collected your academic dress.

I want to be early and have my photographs before the ceremony, but I don't have my certificate? 
We will provide a replica university scroll for this purpose.

Do I need to register my interest or make a booking?
No bookings are required as we understand that graduates need to be flexible. Simply proceed to our studios before or after the ceremony.  We do offer pre-registration on our website, which saves time on the day and only takes a few minutes to complete.

Do you have staff to help me with my academic dress? 
GFP academic dress staff are available to help dress graduands prior to the ceremony.

I have a large family, can they be included in my photography session?
We will happily include all attending family and friends in your photography session. 

What if I am returning overseas straight after the ceremony? 
If you are returning overseas directly after the ceremony, you may wish to consider the Premium Studio USB option, which includes all high-resolution images on USB available to take home on ceremony day.

Otherwise GFP will can your photographs to any overseas location. Please note: postage fees will apply for overseas delivery and please allow a little extra time for delivery.

Is a Login required to view my stage photos?
No login is required to view your stage images online.
Login details are only required to view studio photos. 

FRAMES

Where can I see the frames? 
All graduation merchandise will be on display at your ceremony. Displays are usually located near the refreshment area. Directional signage will be available on the day for your convenience.

What frames do you have on offer? 
Click here to view our complete range of frames available.

What colour mat boards do you have on offer? 
Click here to view our complete range of mat boards available.

Do the mat boards have the University Crest? 
Yes, all mat boards have the crest embossed in gold.

What are the charges? 
Click here for a full price list?

Can I take the frame home the same day? 
Yes. We will frame your degree at the ceremony and you can take it home on the spot. To avoid waiting, we recommend you place your order before the ceremony and we will have your frame ready to complete when you bring your award back after the ceremony. 

Note: All materials used are conservation industry standard and provide an acid free protection to your certificate.

PLAQUES

Where can I see the plaques? 
All graduation merchandise will be on display at your ceremony. Displays are usually located near the refreshment area. Directional signage will be available on the day for your convenience.

What plaques do you have on offer? 
Click here to view our collection of plaques.

Do you use the original certificate? 
No, we photocopy your certificate on the day so that the correct information will be used on the plaque.

What are the charges? 
Click here for our prices

Can I take the plaque home the same day? 
Plaques are specially made for you, please allow 2 to 3 weeks’ delivery.